How To Speak With an Airtel Customer Care Agent Directly

This article will teach you how to contact or call Airtel customer care agents directly without stress. Airtel is one of the top telecommunications companies in Nigeria and those subscribed to their network might have queries that they would rather talk to their call centre agents or customer service representatives about. If you have been trying to contact Airtel customer care representatives via their customer service line and all you keep getting are voice prompts on certain other things that might not be of concern to you at that particular moment, do not worry, this post will answer questions of how you can talk to an Airtel call centre agent easily.

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Being one of the best and most popular mobile and internet service providers in Nigeria, it comes as no surprise why Airtel has millions of subscribers nationwide, of which the majority are youths. Because of its cheap data plans and reliable internet service, as well as its decent call tariffs, the majority of its subscribers are always looking to ask certain questions of Airtel call centre agents who are expected to put them in the know on which plan benefits the subscribers the most and certain other questions that the subscribers may have in mind at any particular time.

Instead of dialing certain numbers or visiting the Airtel website, the surest way for subscribers to truly understand certain voice or data plans remain the good old way of calling the Airtel customer care agents for information as it is believed that talking directly to an agent is the easiest and most efficient way to get your issues solved easily and very quickly.


If you want to bypass all the long voice prompts and simply talk to an Airtel call centre agent about your query, the first thing to do is to simply dial the Airtel customer care number which is 111. If you are part of those asking what is the Airtel customer care number, it has been given, and now you know it.

The Airtel customer care line is very easy to remember as it is just three digits and it is free for Airtel subscribers once you dial it using your mobile device. It is also available 24/7, meaning you can contact their customer service representatives anytime anyday.

Now, if you want to speak directly with an Airtel call centre agent, and bypass all the long and endless voice prompts that might not be what you need at the time of your calling, just dial 111, then just as soon as the system begins to speak, immediately press 429 and you will be directed to speak with an Airtel customer service representative and this is all you need, no long stories, no more waiting endlessly for voice prompts that waste your time especially when you have something urgent to resolve.

Before the present menu changes by Airtel Nigeria, it used to be that once you have dialled 111 and you have selected your preferred language by pressing 1, what follows will be you pressing 3 to listen to the options. After listening to the options, you were then required to press 6 and patiently allow the system give its voice prompts before transferring you to a customer service representative. With this, you could ask any question on your mind once an agent responds and get your desired answers.

Even before this immediate past method, the process used to be much simpler. All you needed to do was to dial the Airtel customer care line and respond by pressing ‘0’ and once that was done, you would be transferred directly to an agent. This method is no longer available, meaning it does not work anymore.

If you prefer to get help via the internet, all you need to do is to visit the Airtel Nigeria official website via or send an email to You will get a response from an agent at the fastest possible time. You can also visit the nearest Airtel offices and service centres in your area. If you want to contact Airtel from outside Nigeria, simply dial +2348021500111 and you will be attended to. You can check out airtel nigeria salary structure here.

The Author

Maduawuchi Obialo

Maduawuchi Obialo is the founder of Nigerian Guide and an Editor at Nigerian Infopedia. He is a professional Web Content Developer and a Biochemist.


Add a Comment
  1. It’s obvious there’s a deliberate plan by Airtel to avoid speaking to its customers as a means of shying away from acknowledging their numerous shortcomings and shadiness.

  2. I don’t think it’s possible to talk to them anymore, I been having issues with borrowing airtime, I’ve used this sim for more than 3 months and I load every f week, but when I dial *500# it’s always saying this service is not available on your plan, this is messed up they should really look to this

    1. Kindly follow the instructions given by the author of this post

  3. This is the 2nd time it’s happening…After doing #500 for 1gb for 7days…
    Whenever it’s remaining 500mb…Airtel just steals it…why? They don’t even warn me anymore of my data usage…please I need answers. And I need my 1gb back

  4. I rechargedfor 2gbytes and It has not be working for the past 3days. I have been calling customers care and there is no direct link to the agent.

  5. I have been trying to transfer to a customer agent, but after listening to the options on customer care service I didn’t find an option to transfer to an agent please how can I? I really have issues with my service, need to be solved urgently.

    1. Hi Assurance, from the article, we stated that you should dial 111, then just as soon as the system begins to speak, immediately press 429 and you will be directed to speak with an Airtel customer service representative. This is all you need.

      1. I just spoke with an agent. *429 works for now. That

      2. It works. thank you

          1. I enjoy using the 429 to talk to a customer care agent. Thank you Airtel.

      3. This was helpful thank you

  6. Please for crying out loud can customer care representative speak to me ha!

    1. Hi Sarah, try 429 immediately the voice prompt starts talking. It really works. You will be directed to speak with an Airtel customer care representative.

      1. When I do what you just mentioned, it will speak ibo and tell me it was a wrong selection. Why not make it easy for people in such a way that they will simply dial one digit

        1. I just tried it and it worked.
          I queried the agent on why they’re trying to avoid speaking with customers having challenges.

          Airtel is evil.

  7. What a useless network provider 🙄 why hidden the information on how to connect with Airtel agent? Very useless

  8. I wanted to recharge for my brother and mistakenly recharge 5,000, how do I retrieve it or how do I share it, I need the code, so he can send it back to me,and I can sell it

  9. These people have been deducting 50 naira from me since last year wtf? Una done chop like 20k commot my hand with every recharge I make u steal me 50 naira what the hell now?!

  10. Please which code can i use to transfer data Airtel to Airtel

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